Privacy Policy

1. Overview & Scope of This Policy

This Privacy Policy governs the collection, storage, and processing of personal data collected through the Florida Home Charger website (floridahomecharger.com) and our customer service phone intake desk at (407) 557-9563. This policy applies to all Florida residents and homeowners who access our educational materials or request contractor referrals across our service territory.

We respect your privacy and are committed to maintaining transparent data management standards in compliance with Florida state privacy guidelines and federal consumer protection regulations.

2. Information We Collect

We collect information directly from you when you call our intake phone line or complete a consultation referral form on our website:

• Personally Identifiable Information (PII): Your name, phone number, email address, physical service address, and Florida city or ZIP code.
• Technical Project Details: Electric vehicle make and model, desired charging station brand, existing electrical service panel rating (e.g. 100A, 150A, 200A), garage or carport configuration, and specific project timelines.
• Automated Browsing Telemetry: Anonymized server logs, Internet Protocol (IP) addresses, browser user-agent strings, referral source URLs, and page visit metrics collected via standard web server logs and performance cookies.

3. How We Use and Transmit Consumer Information

The primary purpose for which we collect consumer data is to connect Florida homeowners with qualified, licensed, and insured electrical contractors capable of providing accurate estimates and executing code-compliant installations. Specifically, we use your data to:

• Match With Independent Contractors: Forward your project specifications and contact information to independent electrical contractors holding active Florida DBPR licenses in your geographic municipal jurisdiction.
• Deliver Customer Support: Respond to your telephonic inquiries, verify appointment requests, and ensure quality control regarding referral delivery.
• Website Improvement & Analytics: Analyze aggregate visitor trends to expand educational content covering Florida electrical codes, utility rebates, and permitting updates.

We Do Not Sell Consumer Data: Florida Home Charger does not sell, lease, or rent your personal contact information to unrelated third-party marketing firms, lead aggregators, or automated robocalling networks.

4. TCPA Communication Consent

By voluntarily providing your telephone number through our contact form or calling our intake line at (407) 557-9563, you grant express consent to be contacted by Florida Home Charger and our referred independent licensed electrical contractors regarding your residential EV charging installation project.

Communications may occur via voice telephone calls, live agent consultations, or transactional SMS text messages regarding appointment scheduling and estimate delivery. Your consent to receive these calls or messages is not a condition of purchasing any property, goods, or services. You may revoke communication consent at any time by notifying our intake desk or replying "STOP" to any received text message.

5. Data Security, Storage & Cookies

We implement administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. All web traffic to floridahomecharger.com is encrypted in transit using industry-standard Transport Layer Security (TLS 1.3 / HTTPS).

We do not store credit card or financial payment numbers on our servers. Financial transactions for electrical installation labor and materials occur directly between you and the independent electrical contractor you choose to hire.

Our website utilizes minimal, essential session cookies to support site navigation and basic user interaction. You can instruct your web browser to refuse all cookies or alert you when a cookie is being transmitted.

6. Data Retention Schedules

We retain consumer personal information only for the duration reasonably necessary to fulfill referral coordination and support inquiry resolution:

• Active Referral Inquiries: Contact details and technical specifications transmitted to local electrical contractors are retained in our operational intake database for a period of up to 24 months to support warranty referrals, customer service follow-ups, and permit status tracking.
• Revocation and Deletion: If you request removal from our referral system, your identifiable contact records are purged from active routing queues within 30 calendar days, subject to standard archival backup retention schedules.
• Aggregate Non-Personal Telemetry: Anonymized web usage analytics and traffic metrics may be preserved indefinitely for capacity planning and technical performance optimization.

7. Florida Consumer Rights & Opt-Out Directives

Florida residents possess distinct statutory protections regarding personal data handling. Homeowners accessing our referral services maintain the following rights:

• Right to Know & Confirm: You may request confirmation of whether Florida Home Charger has processed your personal information and obtain a summary of categories shared with independent electrical contractors.
• Right to Opt-Out of Referral Sharing: You may notify our intake desk at any time to halt further forwarding of your contact details to participating electricians.
• Non-Discrimination: We do not deny educational resources, alter service terms, or provide inferior consumer information to users who exercise their statutory privacy rights.

8. Contact Information & Privacy Inquiries

If you wish to access, correct, update, or request the deletion of any personal information provided to Florida Home Charger, or if you have questions regarding this Privacy Policy, please contact our administrative office: